Cannot bring Thermo systems online in Empower - WKB294202
Article number: 294202
SYMPTOMS
- Error "You cannot bring system online because the instrument catalog is missing from the Empower database" when trying to bring system online in Empower
- Thermo instrument control licenses activated
- Instrument catalog was downloaded from the Waters website and updated in the Waters Licensing Wizard
ENVIRONMENT
- Empower 3.7.0
CAUSE
When a chromatographic system in Empower has a type name that varies in letter cases from the type name in the Instrument Catalog, the chromatographic system cannot be brought online.
FIX or WORKAROUND
This issue was fixed in Empower 3.8.0.
ADDITIONAL INFORMATION
CRI-7882 created for Empower 3.7.0
id294202, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPQSLIC, EMPSW, SUP