Andrew+, Pipette+, or Device+ shows a blinking orange LED and appears offline - WKB116839
Article number: 116839
SYMPTOMS
- Andrew+, Pipette+, or Device+ appears offline in OneLab
- Andrew+, Pipette+, or Device+ LED blinks orange
ENVIRONMENT
- Andrew+
- Pipette+
- Peltier+
- Magnet+
- Heater-Shaker+
- Vacuum+
- Extraction+
- Shaker+
- OneLab
CAUSE
Communication was lost due to network issues.
FIX or WORKAROUND
- Confirm that there is not an ongoing firmware update operation. (A horizontal LED line indicates that a firmware update is ongoing. Do not power-off until completed.)
- Press the power button for five seconds to enter Standby. The LED will turn white.
- Wait until the LED is off.
- Disconnect from power for 10 seconds.
- Power back on the Andrew+.
- After reboot, the LED is green and the device is ready.
- If this does not work, customer IT must verify the following:
- Andrew+ is reachable through the network.
- Andrew+ is not blocked on the network and has been correctly assigned an IP address.
- There are no issues with the WiFi or Ethernet.
ADDITIONAL INFORMATION
