Intellistart Error message: Service Due - WKB824

SYMPTOMS

• Error message: Service Due appears
• Detector service due

ENVIRONMENT

• MassLynx 4.1
• Xevo TQ-S
• Xevo G2-XS TOF
• SQ Detector
• SQ Detector 2
• TQ Detector
• SYNAPT G2-S HDMS
• SYNAPT G2-Si
• Xevo TQ MS
• Xevo TQD
• Xevo TQ-S
• Xevo TQ-S micro
• Xevo TQ-XS

CAUSE

The Intellistart configuration setting Service Due has reached 1 year since the last service date.

FIX or WORKAROUND

1. Select Maintain > Service record
2. Enter the current date at the top, enter a name and type adjusting service due date in the dialog box. Then enter an appropriate due date in the bottom date box. 

ADDITIONAL INFORMATION

For the Xevo G2-S and the Synapt G2-S, the Service Record is found under the Troubleshoot menu.