Intellistart Error message: Service Due - WKB824

SYMPTOMS

• Error message appears in the console: "Service Due" 
• Cannot use instrument
• The correct service interval has not elapsed

ENVIRONMENT

• MassLynx 4.1
• Xevo TQ-S
• Xevo G2-XS TOF
• SQ Detector
• SQ Detector 2
• TQ Detector
• SYNAPT G2-S HDMS
• SYNAPT G2-Si
• SYNAPT XS
• Xevo TQ MS
• Xevo TQD
• Xevo TQ-S
• Xevo TQ-S micro
• Xevo TQ-XS

CAUSE

The Intellistart configuration setting "Service Due" has reached 1 year since the date entered into the console as the last service date.

The service date entered may have been incorrect or you may want a different Service period than 1 calendar year.

FIX or WORKAROUND

Schedule service with your local Waters Service team by clicking here.

ADDITIONAL INFORMATION

If no service is actually needed (observe all required SOPs), the date can be changed by:

1. In the console select Maintain > Service record
2. Enter today's date at the top, enter a name and give a reason, for example "adjusting service due date" in the dialog box. Then enter an appropriate due date in the bottom date box. 

For the Xevo G2-S and the Synapt G2-S, Synapt G2-Si, SYNAPT XS, the Service Record is found under the Troubleshoot menu.