On Synapt, no beam in mobility or IMS mode - WKB6830
Article number: 6830
SYMPTOMS
- No beam in mobility or IMS mode
- Beam in ESI Tof mode
ENVIRONMENT
- Synapt
- Synapt G2
- Synapt G2-S
- Synapt G2-Si
CAUSE
One of the voltages is latched.
FIX or WORKAROUND
- Reboot the electronics.
ADDITIONAL INFORMATION
See the article How to do an electronic reboot on a Synapt for more information.