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On Synapt, no beam in mobility or IMS mode - WKB6830

Article number: 6830

SYMPTOMS

  • No beam in mobility or IMS mode
  • Beam in ESI Tof mode

ENVIRONMENT

  • Synapt 
  • Synapt G2
  • Synapt G2-S
  • Synapt G2-Si

CAUSE

One of the voltages is latched. 

FIX or WORKAROUND

  1. Reboot the electronics.

ADDITIONAL INFORMATION

See the article How to do an electronic reboot on a Synapt for more information. 

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