"Instrument not present" seen at the bottom of MassLynx sample list page - WKB6798
Article number: 6798
SYMPTOMS
- No communication with the mass spectrometer
- Tune page is not responding
- "Instrument not present" message at bottom right of MassLynx window (see image below)
ENVIRONMENT
- MassLynx 4.1
- Masslynx 4.2
- LCMS system
- Mass spectrometer
- Xevo TQD
- Xevo SQD2
- Xevo TQ-S micro
- Acquity UPLC
- Xevo G2-XS
CAUSE
Lost communication with the mass spectrometer
FIX or WORKAROUND
- If you have a Quad instrument, follow WKB25175 to perform a full reboot.
- If you have a QTOF instrument, follow wkb300724 (instructions below) to perform a full reboot.
- If the full reboot restores communication, Masslynx message "Instrument not present" will change to "Not scanning". If it does not, suspect the EPC has failed.
ADDITIONAL INFORMATION
id6798, A-SQ, comms, MLYNX, MLYNXV41, SQD2, SUPMM, XEVOG2XSTF, XEVOTQD, XEVOTQDIVD, XEVOTQSMIC