No communications with Quattro Micro - WKB68061
Article number: 68061
SYMPTOMS
- Cannot establish communications with Quattro Micro (or any mass spec)
- No communications with EPC through Telnet.
- Restarting the EPC via the reset button does not resolve the issue.
ENVIRONMENT
- Quattro Premier
- Quattro Premier XE
- Quattro LC
- Quattro LCZ
- Quattro Micro API
- Quattro Ultima
- Quattro Micro GC
- 3100 Mass Detector
- SQ Detector
- SQ Detector 2
- TQ Detector
- ACQUITY TQD
- Xevo TQ MS
- Xevo TQD
- Xevo TQ-GC
- Xevo TQ-S
- Xevo TQ-S micro
- Xevo TQ-XS
- ZQ 2000
- ZQ 4000
CAUSE
Network cable unplugged from the back of the instrument.
FIX or WORKAROUND
- Plug the network cable back in.
- Restart the EPC.
ADDITIONAL INFORMATION
id68061, A-SQ, A-SQ, comms, QUATPREMXE, QUATTROLCZ, QUMICRO, QUMICROGC, QUPREMIER, SQD, SQD2, TQD, TQDIVD, XEVOG2XSQT, XEVOTQ, XEVOTQA, XEVOTQD, XEVOTQDIVD, XEVOTQIVD, XEVOTQS, XEVOTQSIVD, XEVOTQSMIC, XEVOTQXS, XEVTQSMIVD, XEVTQXSIVD, ZQ2000, ZQ2000SFC, ZQ4000