Skip to main content
Waters

MS status stays at "waiting for inlet start 1" after injection - WKB668

Article number: 668

SYMPTOMS

  • AutoSampler makes injection
  • LC method starts
  • MS method does not start
  • MS status (bottom of sample list page) remains at "Waiting for Inlet start 1"

ENVIRONMENT

  • ZQ 2000
  • Quattro Micro
  • ACQUITY QDa
  • MassLynx 4.1
  • ACQUITY UPLC

CAUSE

Inject start cable was accidently moved to the incorrect I/O port or disconnected.

FIX or WORKAROUND

Plug the inject start cable into the Event In 1 I/O port on the back of the ZQ2000/Quattro Micro.

ADDITIONAL INFORMATION

In the inlet method, under Tools > Configuration > Events > Triggering, select Event in 1.

Not able to find a solution? Click here to request help.