MS communication error and slow responses, even with EPC reboot - WKB65120

SYMPTOMS

Any of the following:

• Tune Page does not open
• MassLynx slow to open or slow and unresponsive
• MS Console shows communication error directly after MS reboot
• Task Manager shows no unusual program and low usability
• MassLynx either fails or takes more than half an hour to open options such as bed layout editor and the inlet configuration 

ENVIRONMENT

• MassLynx
• Xevo G2-XS
• ACQUITY QDa Mass Detector

CAUSE

Unknown

FIX or WORKAROUND

Reboot the host PC.

ADDITIONAL INFORMATION