Loss of communication with Xevo TQ-S and Xevo TQ-S micro - WKB53476

SYMPTOMS

• No communication between MassLynx and the mass spectrometer
• MS pings correctly with <1 ms replies
• MassLynx shows that instrument is present but does not switch to "not scanning"

ENVIRONMENT

• MassLynx
• Xevo TQ-S micro
• Xevo TQ-S
• 3100MS

CAUSE

Miscommunication between the software and the MS

FIX or WORKAROUND

1. Shut down all software.
2. Reboot the MS by inserting a paper clip to the reset button.
3. Allow sufficient time for the reboot to complete. type "ping epc -t" on the cmd window.

ADDITIONAL INFORMATION

If sufficient time was not followed before opening the software. The reboot process will need to be repeated.