Inlet editor window does not open, shows "initializing" message in MassLynx - WKB32334

SYMPTOMS

• Inlet editor shows an "initializing" message in MassLynx, but window never opens
• Inletkernel does show up in Task Manager
• Right-clicking on the inlet editor method in the sample list and selecting Edit does not open the inlet editor window

ENVIRONMENT

• MassLynx
• AutoSpec Ultima
• AutoSpec Premier
• All LC-MS systems

CAUSE

Antivirus software / Windows Defender prevents the program from running.

FIX or WORKAROUND

1. Reconfigure the antivirus software, or shut it down if necessary.
2. For Windows Defender:
   1. Exit MassLynx.
   2. Search for and open Computer Management > Services.
   3. Find the Windows Defender service in the middle section of the window.
   4. Right-click on the Windows Defender service and select STOP.
   5. Right-click on the Windows Defender service and select Disable from the STARTUP drop-down menu.
   6. Select Apply > OK, and exit.
   7. Reboot the computer.

ADDITIONAL INFORMATION