Scroll pump not turning fully on to start the pump down of the SYNAPT G2-S - WKB20811
Article number: 20811
SYMPTOMS
- Scroll vibrates as though it is turned on, but never comes to full speed.
- Mass spec times out and cannot pump down.
ENVIRONMENT
- Xevo TQ-MS
- Xevo TQD
- Xevo TQ-S
- Xevo TQ-S micro
- Xevo TQ-XS
- SYNAPT HDMS
- SYNAPT G2
- SYNAPT G2-S
- SYNAPT G2-Si
- Xevo QTof
- Xevo Tof
- Xevo G2 QTof
- Xevo G2 Tof
- Xevo G2-S
- Xevo G2-XS
CAUSE
The scroll pump is not receiving the full 220V from the UPS. The read back is 88V and 110V with a volt meter. The wall outlet where the UPS is plugged in reads 110V and 110V.
FIX or WORKAROUND
Customer must service or replace the UPS.
ADDITIONAL INFORMATION
id20811, SYNG2SHD, SYNG2SHDML, SYNG2SIMS, SYNG2SMS, SYNG2SMSML, XEVOG2QTOF, XEVOG2SQTF, XEVOG2STOF, XEVOG2TOF, XEVOG2XSQT, XEVOG2XSTF, XEVOQTOF, XEVOTQ, XEVOTQA, XEVOTQD, XEVOTQDIVD, XEVOTQIVD, XEVOTQS, XEVOTQSIVD, XEVOTQSMIC, XEVOTQXS, XEVTQSMIVD, XEVTQXSIVD