No calibrant signal using the fluidics on Xevo G2-XS - WKB19810
Article number: 19810
SYMPTOMS
- Purged three times and pumped for 15 minutes, but still no calibrant signal
- Calibrant in reservoir C pumping through the sample fluidics - no signal
ENVIRONMENT
- SYNAPT G2
- SYNAPT G2-S
- SYNAPT G2-Si
- Vion IMS QTof
- Xevo QTof
- Xevo Tof
- Xevo G2 QTof
- Xevo G2 Tof
- Xevo G2-S
- Xevo G2-XS
CAUSE
The wash line is not submerged in the wash solution. The pump uses wash solution to move/push the sample solution through the lines.
FIX or WORKAROUND
- Identify the orange wash lines that go out of the fluidics to a wash bottle that is either on top of the MS or on top of the LC.
- Ensure that the orange line is submerged in the wash solution. If it keeps popping out, unscrew the solvent bottle lid with the line still in it and feed a pre-slit vial cap over the line, all the way up to the lid. This will help the line stay in position.
ADDITIONAL INFORMATION
id19810, MALDIG2SI, SYNG2HD, SYNG2HDMAL, SYNG2MS, SYNG2MSMAL, SYNG2SHD, SYNG2SHDML, SYNG2SIHD, SYNG2SIMS, SYNG2SMS, SYNG2SMSML, VION, XEVOG2QTOF, XEVOG2SQTF, XEVOG2STOF, XEVOG2TOF, XEVOG2XSQT, XEVOG2XSTF, XEVOQTOF, XEVOTQ, XEVOTQA, XEVOTQD, XEVOTQDIVD, XEVOTQIVD, XEVOTQS, XEVOTQSIVD, XEVOTQSMIC, XEVOTQXS, XEVTQSMIVD, XEVTQXSIVD