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Waters

No calibrant signal using the fluidics on Xevo G2-XS - WKB19810

Article number: 19810

SYMPTOMS

  • Purged three times and pumped for 15 minutes, but still no calibrant signal
  • Calibrant in reservoir C pumping through the sample fluidics - no signal

ENVIRONMENT

  • SYNAPT G2
  • SYNAPT G2-S
  • SYNAPT G2-Si
  • Vion IMS QTof
  • Xevo QTof
  • Xevo Tof
  • Xevo G2 QTof
  • Xevo G2 Tof
  • Xevo G2-S
  • Xevo G2-XS

CAUSE

The wash line is not submerged in the wash solution. The pump uses wash solution to move/push the sample solution through the lines.

FIX or WORKAROUND

  • Identify the orange wash lines that go out of the fluidics to a wash bottle that is either on top of the MS or on top of the LC.
  • Ensure that the orange line is submerged in the wash solution. If it keeps popping out, unscrew the solvent bottle lid with the line still in it and feed a pre-slit vial cap over the line, all the way up to the lid. This will help the line stay in position.

ADDITIONAL INFORMATION

 

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