Random loss of communications on LC or MS module - WKB19262
Article number: 19262
SYMPTOMS
- Random loss of communications, possibly increasing in frequency
- Seen on any system that uses Ethernet for communications
- MS Tune page freezes
- Running NetEvaluator shows red values, faulty connection for missing pings (What is the NetEvaluator utility? - WKB1018)
ENVIRONMENT
- ACQUITY Arc
- ACQUITY Arc Premier
- ACQUITY UPLC
- ACQUITY UPLC H-Class
- ACQUITY UPLC H-Class Bio
- ACQUITY UPLC I-Class
- ACQUITY UPLC H-Class PLUS
- ACQUITY UPLC H-Class PLUS Bio
- ACQUITY UPLC I-Class PLUS
- ACQUITY UPLC M-Class
- nanoACQUITY UPLC
- PATROL UPLC Process Analysis System
- ACQUITY UPLC PDA Detector
- ACQUITY UPLC Tunable UV Detector
- ACQUITY UPLC FLR Detector
- ACQUITY UPLC RI Detector
- ACQUITY PREMIER
- 2525/2545 Binary Gradient Module
- ACQUITY SQD system
- SQ Detector
- ACQUITY TQD system
- TQ Detector
- SQ Detector 2
- Xevo TQ Absolute
- Xevo TQ MS
- Xevo TQD
- Xevo TQ-GC
- Xevo TQ-S
- Xevo TQ-S cronos
- Xevo TQ-S micro
- Xevo TQ-XS
CAUSE
Faulty network cable
FIX or WORKAROUND
Replace the network cable from MS to LC.
ADDITIONAL INFORMATION