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No control of API or collision gas - WKB1597

Article number: 1597

SYMPTOMS

  • Cannot turn on API gas
  • Cannot turn on/off collision gas
  • Tune page appears to have communication (source temperature is tracking) but Operate mode is not possible
  • On the sample list page, instead of "Not Scanning" or "Instrument Not Present", the status message is "Instrument Present"
  • Can ping the EPC

ENVIRONMENT

  • Quattro Premier/XE
  • SQD2
  • MassLynx 4.1

CAUSE

Unknown

FIX or WORKAROUND

  1. Close MassLynx.
  2. Reset the EPC using the button behind the front panel.
  3. Ensure that the EPC reboots and that it can be pinged successfully (the address should be 64.1.1.2).
  4. Restart MassLynx. ("Not Scanning"  should now be the sample list status message.)
  5. On the Tune page, you can now go into Operate mode and control both gases.

ADDITIONAL INFORMATION

 


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