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Waters

How to reboot a Xevo series quadrupole MS (MassLynx) - WKB1075

Article number: 1075

OBJECTIVE or GOAL

Reboot the system to re-establish communication after a power outage.

ENVIRONMENT

  • MassLynx
  • Xevo TQD
  • SQ Detector 2
  • Xevo TQ MS
  • Xevo TQ-S
  • Xevo TQ-S micro
  • Xevo TQ-S cronos
  • Xevo TQ-XS

PROCEDURE

Video below

  1. Exit any open MassLynx or console windows.
  2. Power-off the UPLC components, but not the MS.
  3. Restart the MassLynx computer.
  4. Log into Windows, but do not open MassLynx.
  5. Power-on the component that has the Ethernet hub (Column manager if there is one otherwise Sample Manager).
  6. Power-on the remaining UPLC components.
  7. Insert a piece of PEEK tubing into the reset hole on the front of the MS and press the reset switch.
  8. Wait for the status lights on all components to be green or unlit.
  9. Open MassLynx.
  10. Open the tune page.

 

ADDITIONAL INFORMATION

If this reboot is unsuccessful, repeat the steps above, but vent the MS (from the tuning page, select vacuum>vent). Wait until turbos reaches a value close to zero (diagnostic page) and then power-off the MS (step 2). After, logging into Windows (step 4), open the Waters DHCPserverconfiguration.exe and remove all components, power-on as in steps 5 and 6, and, instead of step 7, power-on the MS. Watch the components populate all columns in the Waters DHCPserverconfiguration window. Continue with steps 9 through 10. Once communication is restored, from tuning page, select vacuum> pump to start the pumping-down.

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