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The QSM has a gray control panel in the Empower run samples window - WKB32116

Article number: 32116

SYMPTOMS

  • The QSM has a gray/blank control panel in the Empower run samples window
  • The rest of the modules (e.g., FTN, PDA, CM) are populated
  • Resetting from the console does not work

ENVIRONMENT

  • ACQUITY UPLC H-Class
  • ACQUITY UPLC H-Class Bio
  • QSM (Quaternary Solvent Manager)
  • Empower 3

CAUSE

Unknown

FIX or WORKAROUND

  1. Double-click and run the StopAcquityprocesses.cmd. (See article 13593.) 
  2. Delete the AcquitySettings.xml. (See article 7878.)
  3. Close Empower.
  4. Reboot the QSM.
  5. Launch Empower.

ADDITIONAL INFORMATION

 

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