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Communication to an ACQUITY Sample Manager FTN and FL fails - WKB25603

Article number: 25603

SYMPTOMS

  • Multiple error messages, such as "Network Error: Windows has detected an IP address conflict", "Communication Error: the system has lost contact with the instrument", and "Communication Failure"
  • LEDs on the Ethernet hub of the SM-FTN change from green to yellow
  • In the  service profile, the "ipconfig.txt" file shows that DHCP (Dynamic Host Configuration Protocol) is not enabled for the "Instrument LAN" network adapterEthernet adapter Instrument Lan.png

ENVIRONMENT

  • ACQUITY UPLC H-Class
  • ACQUITY UPLC H-Class Bio
  • ACQUITY UPLC I-Class
  • Sample Manager - Flow Through Needle (SM-FTN)
  • Sample Manager - Fixed Loop (SM-FL)

CAUSE

Faulty Ethernet Switch PCB (700011411)

FIX or WORKAROUND

Contact Waters and request on site service to have this part replaced.

ADDITIONAL INFORMATION

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