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Communication to an ACQUITY Sample Manager FTN (SM-FTN) fails - WKB25603

Article number: 25603

SYMPTOMS

  • Multiple error messages, such as "Network Error: Windows has detected an IP address conflict", "Communication Error: the system has lost contact with the instrument", and "Communication Failure"
  • LEDs on the Ethernet hub of the SM-FTN change from green to yellow
  • In the service profile, the "ipconfig.txt" file shows that DHCP (Dynamic Host Configuration Protocol) is not enabled for the "Instrument LAN" network adapterEthernet adapter Instrument Lan.png

ENVIRONMENT

  • ACQUITY Sample Manager - Flow Through Needle (SM-FTN)

CAUSE

Faulty Ethernet PCB (700005206)                                                                                            Ethernet PCB 700005206.png

FIX or WORKAROUND

Replace the Ethernet PCB (700005206).

ADDITIONAL INFORMATION

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