"WinHttpReceiveResponse failed: 12002" error during upgrading and reloading firmware in ACQUITY modules - WKB238507
Article number: 238507
SYMPTOMS
- Error during firmware upgrading from a previous version of 1.65 to 1.71 on BSM and reloading 1.65 on SM
- Both "Loader" and "Autoloader" are used but do not work
- CPU appears as CPU2000 Boot Loader
ENVIRONMENT
- ACQUITY UPLC BSM
- ACQUITY UPLC SM
CAUSE
Bad network or communication condition
FIX or WORKAROUND
- Reseat the network cable, either in the same port or a different port on the network switch.
- Open Loader.exe, Scan for instrument and load the firmware.
- If step 2 fails again, replace the Ethernet cable.
ADDITIONAL INFORMATION
id238507, comms, UPBINARY, UPBSM+, UPBSMIVD, UPIBSM, UPIBSM+, UPIBSMIVD, UPLCCHIVD, UPLCCOLHTR, UPNBINARY, UPPBSM, UPSMIVD, UPSMPMGR, UPSMPMGR