Temperature Control Module II does not reach the programmed temperature - WKB20050
Article number: 20050
SYMPTOMS
- A temperature is programmed for the TCM
- The TCM communicates and the the programmed temperature is displayed
- The actual temperature of the Column Heater Module does not change
ENVIRONMENT
- Empower 3
- Temperature Control Module II with Column Heater Module
- ACQUITY UPLC system
CAUSE
The Column Heater Module is not plugged in.
FIX or WORKAROUND
When Waters ships a new TCM/CHM, there is a warning label placed over the outlet where the power cable should plug in (see attachment). Ensure that this sticker is removed and the unit is plugged in during installation.
