Error code 1223 occurs when reinstalling the PDF printer for NuGenesis LMS - WKB86027

SYMPTOMS

• When reinstalling the NuGenesis LMS PDF printer per article WKB20255, error code 1223 appears (either on-screen or in the Install.log file), and the printer is not installed
  • Error Code: 1223  The operation was canceled by the user.
  • Error Code: 1797  The printer driver is unknown.

ENVIRONMENT

NuGenesis 9 LMS

CAUSE

The security catalog file for the Amyuni printer is invalid and as a result the OS does not install the Amyuni driver.

FIX or WORKAROUND

1. Browse to Drive:\inetpub\wwwroot\WATERSLMS\bin.
2. Move the file atpdf550.cat into another folder.
3. Open this file in Notepad with Admin rights: Drive:\inetpub\wwwroot\WATERSLMS\bin\amyuni.inf.
4. Insert a semicolon before the line "CatalogFile=atpdf550.cat" to comment-out the line.
5. Save the file amyuni.inf.
6. Reinstall the printer per WKB20255.
7. To avoid errors in the AutoIQ for LMS IIS: After successful installation, change the Drive:\inetpub\wwwroot\WATERSLMS\bin\amyuni.inf file back by removing the semicolon.
8. Save the file amyuni.inf

ADDITIONAL INFORMATION

Defect report CRI-2042 was filed for this issue.