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How to reinstall the PDF printer for NuGenesis LMS - WKB20255

Article number: 20255

OBJECTIVE or GOAL

To reinstall the WatersLMS PDF Printer for NuGenesis LMS when the printer is missing or is not functioning (unable to create document reports in the LMS client).

ENVIRONMENT

  • NuGenesis 9 LMS
  • NuGenesis 8 LMS
  • NuGenesis 8 ELN

PROCEDURE

NuGenesis 8 ELN SR1:

Browse to the ELN IIS folder, typically Drive:\Inetpub\wwwroot\WATERSELN\bin. Run the following command in a command prompt with Admin privileges:

Drive:\inetpub\wwwroot\WATERSELN\bin\Install.exe -l "WatersELN PDF Printer" -n "Waters GmbH" -c "07EFCDAB01000100E042032FFB2EC8BF5533DC503F908C3DAE1178DBF9B84AE79A718837AF32979B332BC2107A0482418031F8B7BA71EE48E3D08F19D5F941"

A dialog box should appear showing the progress of the Amyuni printer installation. If the installation is successful, close the dialog box and go to the Devices and Printers control panel to confirm the presence of the printer.

NuGenesis 8 LMS FR1 or SR2:

Browse to the LMS IIS folder, typically Drive:\Inetpub\wwwroot\WATERSLMS\bin, and run Install.exe with Admin rights. It takes the license name and activation code from the file Drive:\inetpub\wwwroot\WATERSLMS\bin\Install.ini.

To manually enter the license information, copy the following information into the printer properties for "WatersLMS PDF Printer":

  • Licensed to: Waters GmbH
  • Activation code: 07EFCDAB01000100E042032FFB2EC8BF5533DC503F908C3DAE1178DBF9B84AE79A718837AF32979B332BC2107A0482418031F8B7BA71EE48E3D08F19D5F941

NuGenesis 9 LMS:

Run the following program with admin rights: Drive:\Inetpub\wwwroot\WATERSLMS\bin\Install.exe -s -l "WatersLMS PDF Printer" -n "Waters Romania SRL" -c "07EFCDAB01000100D52F92575C75FF0EDBB032FB0D29873A035970183F75A8B9B5D4749CCEB1A759CB2C24BF3D5F17DAC3FA7329C401"

Install.ini is present in that folder but it does not have the installation parameters for the WatersLMS PDF Printer.

To manually enter the license information, copy the following information into the printer properties for "WatersLMS PDF Printer":

  • Licensed to: Waters Romania SRL
  • Activation code: 07EFCDAB01000100E042032FFB2EC8BF5533DC503F908C3DAE1178DBF9B84AE79A718837AF32979B332BC2107A0482418031F8B7BA71EE48E3D08F19D5F941

ADDITIONAL INFORMATION

The license code above activates the PDF printer for use only by the ELN or LMS server. It is not licensed for use by any other program. Attempting to print to this printer from any other program will result in a "printer not activated" error message.

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