Using EasyMail in OpenLynx, no emails are sent, and "Error value 17" appears in OALog1.log file - WKB8078

SYMPTOMS

• OAlogin is configured to email results, but no emails are sent
• Monitoring process using OpenLynx Debug Monitor (see Article #8080, How to configure Debug Monitor logging in OAlogin)
• The following errors appear in the log file (typically found in C:\MLynxLogs):

Error value 17 in pEMSMTP Send
MailReport sent easy mail retval 0
AttempttoOpenFile Start in below line

ENVIRONMENT

• MassLynx
• OpenLynx, OALogin, OA Manager
• Emailing via EasyMail
• EasyMail software support

CAUSE

The server specified is either invalid or unavailable.

FIX or WORKAROUND

1. Go to OALogin Manager.
2. Select File > Report Location... > Email Reports > Settings > Server.
3. In the Server field, specify the correct server name. (Your local IT department can give you the name.)
4. Enter a valid email address in the From Address field.
   
   

ADDITIONAL INFORMATION

See article #3926, EasyMail does not work with older versions of MassLynx OALogin with Windows 7.