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EasyMail does not work with older versions of MassLynx OALogin with Windows 7 - WKB3926

Article number: 3926

SYMPTOMS

  • When sending OpenLynx results automatically using EasyMail, no emails are received and there are no error messages.
  • Note: From SCN 1035 onwards, Easymail is no longer part of MassLynx.

ENVIRONMENT

  • MassLynx "older versions" including SCN 805, SCN 849 with SCN 895
  • OALogin, OpenLynx
  • EasyMail

CAUSE

MassLynx / Easymail does not communicate the server name to the SMTP server so the message sending fails.

FIX or WORKAROUND

  1. Upgrade the MassLynx software to a newer version (after SCN 1035) where the email interface has improved
    Note: What is the latest version of MassLynx Software that supports my MS instrument? - WKB554  

ADDITIONAL INFORMATION

EasyMail should work with Windows XP.

Communication with the SMTP server can be confirmed by opening the EasyMail.log file created in the C:\ directory.

id3926, comms, MLYNX, MLYNXV41, SCN1035, SCN805, SCN849, SCN895, SUPMM

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