Skip to main content
Waters

EasyMail does not work with older versions of MassLynx OALogin with Windows 7 - WKB3926

Article number: 3926

SYMPTOMS

  • When sending OpenLynx results automatically using EasyMail, no emails are received and there are no error messages.

ENVIRONMENT

  • MassLynx "older versions" including SCN 805, SCN 849 with SCN 895
  • Windows 7
  • OALogin, OpenLynx
  • EasyMail

CAUSE

MassLynx / Easymail does not communicate the server name to the SMTP server so the message sending fails.

FIX or WORKAROUND

  1. Upgrade the MassLynx software to a newer version, for example, SCN 918, SCN 919, SCN 930.
    Note: See article What is the latest version of MassLynx Software that supports my MS instrument? - WKB554  
  2. Alternatively: Use Windows Live Mail (although this is going to be discontinued) or Outlook 2007 or earlier as email option.

ADDITIONAL INFORMATION

EasyMail should work with Windows XP.

Communication with the SMTP server can be confirmed by opening the EasyMail.log file created in the C:\ directory.

Not able to find a solution? Click here to request help.