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MassLynx not finding e-SAT/IN module when scanning for instruments - WKB7655

Article number: 7655

SYMPTOMS

  • Unable to communicate with e-SAT/IN
  • MassLynx cannot find e-SAT/IN when scanning for instruments
  • e-SAT/IN Configured as detector in the Inlet Configuration
  • In Waters DHCP Server configuration, module listed with IP address but no type or serial number shown
  • Found: ICS for e-SAT/IN not installed

ENVIRONMENT

  • ACQUITY UPLC System
  • e-SAT/IN Module 
  • MassLynx 4.1 

CAUSE

e-SAT/IN driver not installed.

FIX or WORKAROUND

Install e-SAT/IN driver following the e-SAT/IN module installation guide. 

ADDITIONAL INFORMATION

See e-SAT/IN Module Installation Guide (71500049404)

Waters e-SAT/IN ICS version 1.30 is separate software package not included in Driver Packs 4 and up or in June 2011 Driver Pack.

This ICS is available for download from the Waters Website.

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