"Server Busy" error with MassLynx - WKB6806

SYMPTOMS

• MassLynx communication problem
• "Server Busy" error in pop-up window

ENVIRONMENT

• MassLynx
• Any MS
• Third-party software
• Antivirus software (e.g. Bitdefender, Sophos, Eset Node32, McAfee, Symantec, Kaspersky, Sophos Security, Sentinel-One antivirus software)

CAUSE

Unsupported antivirus software is configured without the correct exceptions.

FIX or WORKAROUND

1. If possible, remove the unsupported security software and replace it with a supported version (see MassLynx release notes).
2. If the switch is not allowed by local IT policies, ask the IT department to configure the following exceptions in the antivirus software.:
   1. C:/MassLynx/
   2. C:/Program Files (x86)/Waters Instruments/
   3. Any folders to which data is written during acquisitions
   4. .raw file type
   5. all MassLynx related processes.
3. Only allow full antivirus scans when MassLynx is not acquiring data.

See also this article: Recommended antivirus exclusions, firewall setup and UAC settings for MassLynx - WKB21150

ADDITIONAL INFORMATION

Similar problems may arise with other unsupported antivirus software. The same solutions may be applicable.

See also: "Server Busy" Error stopping MassLynx during overnight runs