MassLynx communications problems due to IP address conflict - WKB60952
SYMPTOMS
- No communications to LC-MS system
ENVIRONMENT
- MassLynx
CAUSE
The default instrument LAN IP address conflicts with the customer's network IP addresses, or with the IP address of another computer on the customer's network. In other words, both the instrument LAN network card and the Local Area Network card have been configured to use the IP address 192.168.0.1, or have been configured with subnet masks that mean both are trying to access IP addresses in the range 192.168.0.x.
FIX or WORKAROUND
- Open the Instrument LAN network card settings and configure it to use an alternative IP address (for example: 172.16.0.1) and subnet mask 255.255.0.0.
- Reboot the instrument electronics and the PC.
ADDITIONAL INFORMATION
id60952, A-SQ, A-SQ, comms, MALDIG2SI, MLYNX, MLYNXV41, Q3100MSD, QDA, RADIAN, SQD, SQD2, SUPMM, SYNAPT, SYNAPTMS, SYNAPTXS, SYNG2HD, SYNG2HDMAL, SYNG2MS, SYNG2MSMAL, SYNG2SHD, SYNG2SHDML, SYNG2SIHD, SYNG2SIMS, SYNG2SMS, SYNG2SMSML, TQD, TQDIVD, XEVOG2QTOF, XEVOG2SQTF, XEVOG2STOF, XEVOG2TOF, XEVOG2XSQT, XEVOG2XSTF, XEVOG3QTOF, XEVOQTOF, XEVOTQ, XEVOTQA, XEVOTQA, XEVOTQD, XEVOTQDIVD, XEVOTQGC, XEVOTQIVD, XEVOTQS, XEVOTQSCRO, XEVOTQSIVD, XEVOTQSMIC, XEVOTQXS, XEVTQSMIVD, XEVTQXSIVD