MassLynx PC fails with "application error" when running Startup or Shutdown methods with operate or standby tasks - WKB279263
Article number: 279263
SYMPTOMS
- MassLynx fails when running a startup method that contains an operate task or a shutdown method that contains the Standby task
- Happens about 50% of the time
- Error message:
"Application error
Application <instrument code> has encountered an unrecoverable problem and has had to exit."
Unable to complete execution of C:\MassLynx\Shutdown\<startup method name>.acl or
Unable to complete execution of C:\MassLynx\Shutdown\<shutdown method name>.acl or
Unable to complete execution of shut down. Failed to switch mass spectrometer into standby - <instrument code> e.g. CloverUI error when running the Shutdown Method.
- MassLynx SCN 1043 and SCN 1045
- There may be a fluidics warning on the Tune page
- Maybe need reboot the computer to recover
ENVIRONMENT
- MassLynx
CAUSE
Unknown – reported in CRI-6841 – under investigation but might be due to changes in tune page in SCN 1043
FIX or WORKAROUND
Fixed in SCN 1046 - due for release end of March 2024
Workarounds:
Downgrade to SCN 1042 or earlier software
Or do not use Shutdown with Standby or Startup with Operate tasks.
ADDITIONAL INFORMATION
id279263, A-SQ, MLYNX, MLYNXV41, SCN1042, SCN1043, SCN1045, SCN1046, SQD2, SUPMM, XEVOG2XSQT, XEVOTQ, XEVOTQA, XEVOTQA, XEVOTQD, XEVOTQDIVD, XEVOTQIVD, XEVOTQS, XEVOTQSCRO, XEVOTQSIVD, XEVOTQSMIC, XEVOTQXS, XEVTQSMIVD, XEVTQXSIVD