OBJECTIVE or GOAL
When troubleshooting communication problems it is useful to know if the Windows firewall is activated as this can interfere with instrument communications.
- Microsoft Windows
Unzip the Service Profile
Open the msinfo.txt file
Either Edit > Find or Ctrl+F
Type firew to find firewall information
Look at the highlighted entry to determine if the feature is running
e.g Results in [Services]
Display Name Name State Start Mode Service Type Path Error Control ....
Windows Firewall MpsSvc Running Auto Share Process c:\windows\system32\svchost.exe .... Normal NT ....
This shows that the Windows Firewall is activated
There is a lot of information available in the Service Profile for use with troubleshooting.
See also article #5053 How to create a Waters Service Profile
See also article #2587 How to tell if a PC has Microsoft antimalware software activated using Service Profile