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How to tell if a PC has Microsoft antimalware software activated using Service Profile - WKB2587

Article number: 2587

OBJECTIVE or GOAL

When troubleshooting communications problems, it is useful to know if Microsoft antimalware is running as this can interfere with MassLynx data collection and cause comms issues.

ENVIRONMENT

  • Windows 7
  • MassLynx

PROCEDURE

  1. Unzip the Service Profile.
  2. Open the msinfo.txt file.
  3. Click either Edit > Find or Ctrl+F.
  4. Type malw to find antimalware settings.
  5. Inspect the highlighted entry to determine if the feature is running.
    For example, results in [Services]
    Display Name                            Name       State        Start Mode   Service Type      Path                                                                    Error     Control ....
    Microsoft Antimalware Service  MsMpSvc Running    Auto             Own Process    "c:\program files\microsoft security client\msmpeng.exe"    Normal ... 

ADDITIONAL INFORMATION

There is a lot of information available in the Service Profile for use with troubleshooting.

See also article #5053 How to create a Waters Service Profile 

See also article #2667 How to tell if a PC has the Windows Firewall activated using Service Profile

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