Small window size makes MassLynx Inlet Editor and OpenLynx unusable - WKB17554
Article number: 17554
SYMPTOMS
- Inlet method editor window is too small and displays only the minimize, restore down, and close buttons
- When in a problem state, running the InletEditor.exe program would say "not responding", or not show at all
- Samples submitted to OpenLynx / OALogin freeze MassLynx
- Exceptions for C:\MassLynx have already been added to scanning exceptions in antivirus software.
ENVIRONMENT
- MassLynx
- OALogin
- OpenLynx
- Any MS
- Xevo TQ-XS
- ACQUITY UPLC I-Class
CAUSE
The Trend Micro antivirus scan is stopping the inlet editor window from opening. Trend Micro Cloud point service affecting the systems.
FIX or WORKAROUND
- Stop the Trend Micro antivirus.
- Add the Trend Micro antivirus to the network scanning exceptions.
- Turn off Trend Micro deep scanning.
- Add the following application: C:\MassLynx\InletEditor.exe to the trusted application list.
ADDITIONAL INFORMATION
Even with the correct exceptions, TrendMicro may still be blocking Inlet Editor and OpenLynx / OALogin. Try deactivating the module (basecamp) which sends telemetry to the Vison One TrendMicro console.