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Small window size makes MassLynx inlet method editor unusable - WKB17554

Article number: 17554

SYMPTOMS

  • Inlet method editor window is too small and displays only the minimize, restore down, and close buttons
  • When in a problem state, running the InletEditor.exe program would say "not responding", or not show at all

ENVIRONMENT

  • MassLynx

CAUSE

The Trend Micro antivirus scan is stopping the inlet editor window from opening.

FIX or WORKAROUND

  1. Stop the Trend antivirus.
  2. Add the Trend antivirus to the network scanning exceptions.
  3. Turn off Trend deep scanning.
     

ADDITIONAL INFORMATION

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