Error message "Unhandled exception error in XML document (0.0)" when opening the ACQUITY console from MassLynx - WKB17243

SYMPTOMS

• MassLynx opens normally
• Error message "Unhandled exception error in XML document (0.0)" appears when opening the ACQUITY console from MassLynx
• Pop-up message appears to close the console

• "Input string was not in a correct format"
  
• This problem occurs when running resolution and calibration setups with he following error
  

ENVIRONMENT

• MassLynx
• Xevo TQ-S
• TQ Detector

CAUSE

A corrupt file

FIX or WORKAROUND

1. Close MassLynx.
2. Run StopACQUITYProcesses.cmd from C:\Program Files (x86)\Waters Instruments\Bin.
3. Browse to C:\MassLynx\Intellistart\Configuration.
4. Delete or rename the UserCustomConfigurations.xml file.
5. Restart MassLynx. The deleted file regenerates automatically.

ADDITIONAL INFORMATION

See also: ACQUITY or MS missing from the console in MassLynx