Error message "Unhandled exception error in XML document (0.0)" when opening the ACQUITY console from MassLynx - WKB17243
Article number: 17243
This article is part of a troubleshooting path. If the symptoms below do not precisely match your issue, or if the solution does not fix the issue, consider starting at the beginning of the path using this link.
SYMPTOMS
- MassLynx opens normally
- Error message "Unhandled exception error in XML document (0.0)" appears when opening the ACQUITY console from MassLynx
- Pop-up message appears to close the console
- "Input string was not in a correct format"
- This problem occurs when running resolution and calibration setups with he following error
ENVIRONMENT
- MassLynx
- Xevo TQ-S
- TQ Detector
CAUSE
A corrupt file
FIX or WORKAROUND
- Close MassLynx.
- Run StopACQUITYProcesses.cmd from C:\Program Files (x86)\Waters Instruments\Bin.
- Browse to C:\MassLynx\Intellistart\Configuration.
- Delete or rename the UserCustomConfigurations.xml file.
- Restart MassLynx. The deleted file regenerates automatically.
ADDITIONAL INFORMATION
See also: ACQUITY or MS missing from the console in MassLynx
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