- Communication problems with LC-MS system
- Rregular, intermittent loss off connection with MS and modules in ACQUITY stack
- ACQUITY UPLC modules
- Kaspersky antivirus software
Unsupported and incorrectly configured antivirus software interrupts communications.
FIX or WORKAROUND
- Disable the antivirus software to confirm that it is the cause of the problem.
- Reconfigure the antivirus software:
Exclude all folders and processes related to MassLynx software and instrument control.
Disable real-time updates during instrument acquisition.
Disable active scanning during data acquisition.
Disable Network Threat Protection.