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Waters

Error saving license Activation file using the Waters Licensing Wizard in Empower - WKB79340

Article number: 79340

SYMPTOMS

  • The user account is full local admin; the software registration file is 2KB
  • The user can create the softwareregistration.lic file successfully, but when trying to save the "activation file", gets the error "this page cannot be displayed" and is prompted to check the activation website
  • Recreating the softwareregistration.lic file and repeating the process does not help
  • The Waters website is working normally

ENVIRONMENT

  • Empower 3, all platforms
  • Internet Explorer version 11

CAUSE

The security settings on Internet Explorer (IE) are restricted.

FIX or WORKAROUND

  1. Save the softwareregistration.lic file.
  2. Take the softwareregistration.lic file to a workstation where IE settings are not restricted.
  3. Save the activation file.
  4. Continue with the license activation step. (See WKB1918.)

ADDITIONAL INFORMATION

Other workaround is to use Google Chrome

id79340, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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