Skip to main content
Waters

Empower shows no curve when processing samples - WKB64906

Article number: 64906

SYMPTOMS

  • No curve is applied when processing samples
  • When standards were processed previously, a curve was generated
  • Peak codes Q20 occur
  • The curve window is blank
  • Amounts are not calculated

ENVIRONMENT

  • Empower 3

CAUSE

The system name changed. The calibration standards were run under one system name but the samples were run under another system name.

FIX or WORKAROUND

Run your standards and samples under the same system name.

OR

Rename the system to the old name and rerun the samples. 

ADDITIONAL INFORMATION

This issue can also occur when standards and samples are run with different systems.

 

See KCS article WKB2690 for a similar instance.

id64906, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

Not able to find a solution? Click here to request help.