Empower shows no curve when processing samples - WKB64906
Article number: 64906
SYMPTOMS
- No curve is applied when processing samples
- When standards were processed previously, a curve was generated
- Peak codes Q20 occur
- The curve window is blank
- Amounts are not calculated
ENVIRONMENT
- Empower 3
CAUSE
The system name changed. The calibration standards were run under one system name but the samples were run under another system name.
FIX or WORKAROUND
Run your standards and samples under the same system name.
OR
Rename the system to the old name and rerun the samples.
ADDITIONAL INFORMATION
This issue can also occur when standards and samples are run with different systems.
See KCS article WKB2690 for a similar instance.
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