Skip to main content
Waters

Empower is not calculating amounts - WKB2690

Article number: 2690

SYMPTOMS

  • Amounts are not calculated
  • Peak Codes Q20
  • No calibration curve

ENVIRONMENT

  • Empower 3 personal

CAUSE

The Calibration Standards were run with a different Instrument Method than the Unknown Sample Set.

FIX or WORKAROUND

  1. Rerun standards with the same Instrument Method as the unknowns.
  2. Process standards to build a calibration curve.
  3. Process unknowns against that calibration curve.

ADDITIONAL INFORMATION

Not able to find a solution? Click here to request help.