What is the Waters support process for customer-deployed Linux Empower databases? - WKB269127

ENVIRONMENT

• Linux Oracle deployment
• Linux Empower database
• Empower
• Customer deployment

ANSWER

Support and troubleshooting for customer-deployed Linux Empower databases is limited. 

Specifically, if Waters was not involved in the deployment, the customer should first purchase the DB verification service from Waters Professional Services.

EEE000557 - Enterprise DB Installation Verification

Alternatively, the customer can re-deploy the Empower Linux database with Waters deployment assistance.

741003000 - Deployment Services

ADDITIONAL INFORMATION