Empower error message during acquisition: "39: client is not a GC owner to perform the command" - WKB61173
Article number: 61173
SYMPTOMS
- During acquisition and after instrument failure, error message "39: client is not a GC owner to perform the command"
ENVIRONMENT
- Empower 3 FR4
- Agilent GC 7890
- Run Samples
CAUSE
The Windows Firewall is on.
FIX or WORKAROUND
Turn the Windows Firewall off.
ADDITIONAL INFORMATION
See article WKB1162 for another possible cause of this error message.
id61173, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP