- USP plate counts and USP tailing fields missing in the review window
- Only one project having issue
- System suitability option is installed
- Empower 2
- Empower 3
System Suitability option not enabled for specific project.
FIX or WORKAROUND
- Enable the System Suitability option. To do this, follow these steps or see article 670.
- Log in to Empower.
- Click on Configure the system.
- Highlight the project, right-click, and click Properties.
- For Enabled Options, select System Suitability
- Click OK.
- Reprocess injections.
- System suitability option is a license that needs to be installed via the Waters Web Licensing wizard upon purchase.
- If you do not see it in the "Installed Options", you do not have it. Confirm with your system admin or call Waters.