Equilibrate and Condition Column functions, if used as the first line in a sample set, can cause instrument failure or instrument server crash - WKB58764

SYMPTOMS

• The Equilibrate function or the Condition Column function is included as the first line in a sample set
• Instrument failure or instrument server.exe crash occurs after the first injection completes

ENVIRONMENT

• Empower 3 (all)
• ICF 2.2 or ICF 3.0

CAUSE

The cause is unknown but is being investigated. The behavior cannot be reproduced. The issue has occurred when either function is used as the first line of a sample set. There is no evidence that the problem occurs when either function is used elsewhere in a sample set.

FIX or WORKAROUND

1. Do NOT use Equilibrate or Condition Column as the first line in a sample set.
2. If either function must run first, separate it into a sample set that runs prior to the main sample set.
3. OR upgrade the ICF to version 3.2 or 3.3. The issue is resolved in the ICF version 3.2 (see the release note ) 

ADDITIONAL INFORMATION

• Run Sample freezes with Equilibrate when using Agilent LC - WKB19448
• Instrument failure during equilibration run time in Empower - WKB19595