Communication error; none of the modules are showing up in Empower Run Samples - WKB28760

SYMPTOMS

• Instrument modules do not appear in Run Samples
• Reboot of LAC/E or PC does not resolve

ENVIRONMENT

• Empower 3 

CAUSE

Communication failure

FIX or WORKAROUND

1. Log in to Empower and click on "Configure the system".
2. Click on Nodes, highlight the node name, and right-click on Properties.
3. Click on Configure DHCP.
4. Highlight the instruments and remove them from the list.
5. Log out of Empower.
6. Shut down the LAC/E and systems.
7. Turn on IEEE instruments, if any, and then power-on the LAC/E.
8. Log in to Windows, and then turn on the Ethernet instruments (see KCS 9476).
9. Log in to Empower and launch Run Samples.
    

ADDITIONAL INFORMATION