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Communication error; none of the modules are showing up in Empower Run Samples - WKB28760

Article number: 28760

SYMPTOMS

  • Instrument modules do not appear in Run Samples
  • Reboot of LAC/E or PC does not resolve

ENVIRONMENT

  • Empower 3 

CAUSE

Communication failure

FIX or WORKAROUND

  1. Log in to Empower and click on "Configure the system".
  2. Click on Nodes, highlight the node name, and right-click on Properties.
  3. Click on Configure DHCP.
  4. Highlight the instruments and remove them from the list.
  5. Log out of Empower.
  6. Shut down the LAC/E and systems.
  7. Turn on IEEE instruments, if any, and then power-on the LAC/E.
  8. Log in to Windows, and then turn on the Ethernet instruments (see KCS 9476).
  9. Log in to Empower and launch Run Samples.
     

ADDITIONAL INFORMATION

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