Problem using Trend Micro Apex One Security Agent v14.0.12737 antivirus - WKB272246
Article number: 272246
SYMPTOMS
- Several communication failure errors
- Several acquisitions interrupted
- Trend Micro Security Agent consumes excessive amounts of RAM
ENVIRONMENT
- Empower
- LAC/E
- FR4
- Trend Micro Apex One Security Agent v14.0.12737
CAUSE
The LAC/E RAM was exhausted by Trend Micro Apex One Security Agent.
FIX or WORKAROUND
To recover full Empower functionality, remove the antivirus from all LAC/Es.
ADDITIONAL INFORMATION
- Customers must engage directly with Trend Micro to find a root cause and fix it if they want to continue using Trend Micro products.
- Waters does not test specific antivirus products, so it cannot advise on the configuration except to provide its required exceptions.
- Also see the following KCS articles for required exceptions for antivirus and firewall:
id272246, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP