What folders for Empower software should be excluded during antivirus scanning? - WKB20597

ENVIRONMENT

• All versions of Empower 3
• All versions of Empower 2
• All antivirus programs

ANSWER

If possible, exclude the \Empower folder and all subfolders from real-time scanning. If not possible, exclude the following files from scanning and other activities:

• \empower\bin *.exe*.ocx*.dll
• \empower\bin\en
• \empower\bin\ja
• \empower\bin\ko
• \Empower\bin\zh-CHS
• \empower\HTML
  • Used to display certain user interface elements
• \empower\instruments\bin *.exe
• \empower\instruments\HTML
  • Used to display certain user interface elements
• \empower\instruments\settings
  • Used to store some instrument settings
• \empower\instruments\temp
  • Empower may create temporary files here.
• \empower\instruments\3rd party vendor folder(s)
• \Program Files (86)\Waters Instruments
• \Program Files (86)\Oracle
• \Program Files\Waters Instruments
• \empower\logs
  • Contains log files that are created during certain activities, such as batch backup or batch restore
• \empower\oracle
• \empower\projects and \empower\restore
  • *.dat, *.inf, *.cks, *.exp, *.log, *.txt
• \empower\scripts
  • *.sql, *.txt, *.log, *.bat
  • Accessed when performing specific functions, such as upgrading projects and databases
• For systems with ACQUITY QDa / SQD / SQD2 / TQD : \Windows > System32 > drivers > etc > hosts - This will allow the Instrument DHCP IP address to write/update the "hosts" file so the Empower PC can communicate with the QDa EPC.

ADDITIONAL INFORMATION