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What folders for Empower software should be excluded during antivirus scanning? - WKB20597

Article number: 20597

ENVIRONMENT

  • All versions of Empower 3
  • All versions of Empower 2
  • All antivirus programs

ANSWER

If possible, exclude the \Empower folder and all subfolders from real-time scanning. If not possible, exclude the following files from scanning and other activities:

  • \empower\bin *.exe*.ocx*.dll
  • \empower\bin\en
  • \empower\bin\ja
  • \empower\bin\ko
  • \Empower\bin\zh-CHS
  • \empower\HTML
    • Used to display certain user interface elements
  • \empower\instruments\bin *.exe
  • \empower\instruments\HTML
    • Used to display certain user interface elements
  • \empower\instruments\settings
    • Used to store some instrument settings
  • \empower\instruments\temp
    • Empower may create temporary files here.
  • \empower\instruments\3rd party vendor folder(s)
  • \Program Files (86)\Waters Instruments
  • \Program Files (86)\Oracle
  • \Program Files\Waters Instruments
  • \empower\logs
    • Contains log files that are created during certain activities, such as batch backup or batch restore
  • \empower\oracle
  • \empower\projects and \empower\restore
    • *.dat, *.inf, *.cks, *.exp, *.log, *.txt
  • \empower\scripts
    • *.sql, *.txt, *.log, *.bat
    • Accessed when performing specific functions, such as upgrading projects and databases
  • For systems with ACQUITY QDa / SQD / SQD2 / TQD : \Windows > System32 > drivers > etc > hosts - This will allow the Instrument DHCP IP address to write/update the "hosts" file so the Empower PC can communicate with the QDa EPC.

ADDITIONAL INFORMATION

id20597, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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