Error in Empower: ThermoFisher LC instrument control licenses are not found. You cannot bring system online - WKB265000
Article number: 265000
SYMPTOMS
- When trying to bring system online, the following error appears:
- ThermoFisher LC instrument control licenses are not found. You cannot bring system [name] online.
ENVIRONMENT
- Empower 3.7.0, all platforms
- Thermo VEO CAD
CAUSE
The Thermo control license is not activated in Empower.
FIX or WORKAROUND
Activate the Empower Thermo LC control license.
ADDITIONAL INFORMATION
- Starting with Empower 3.7.0, the Thermo LC control license requires activation. See article WKB228119.
- For license purchase, contact Waters Sales.
id265000, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP