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Error: "Can only activate Empower options that match the Empower base licenses activated" when trying to activate Shimadzu GC license - WKB1940

Article number: 1940

SYMPTOMS

 

  • When trying to do the Activate License step, the following error occurs:

Cannot Activate Licenses

The following licenses were not activated due to invalid conditions

The following serial number(s) were rejected.

[Serial Number - You can only activate Empower options that match the Empower base license activated]

ENVIRONMENT

  • Empower 3 FR2

CAUSE

Web activation of Shimadzu and Hitachi licenses was introduced with Empower 3 FR3.

FIX or WORKAROUND

  1. Customer only needs to purchase the license to run the Shimadzu or Hitachi instrument.

ADDITIONAL INFORMATION

  • Customer should maintain the paper license with the serial number in the event they upgrade to FR3, at which time they will need to activate the licenses via the Web.

 

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