- When trying to do the Activate License step, the following error occurs:
Cannot Activate Licenses
The following licenses were not activated due to invalid conditions
The following serial number(s) were rejected.
[Serial Number - You can only activate Empower options that match the Empower base license activated]
- Empower 3 FR2
Web activation of Shimadzu and Hitachi licenses was introduced with Empower 3 FR3.
FIX or WORKAROUND
Customer only needs to purchase the license to run the Shimadzu or Hitachi instrument.
- Customer should maintain the paper license with the serial number in the event they upgrade to FR3, at which time they will need to activate the licenses via the Web.