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Waters

Error: "No base installed" when logging into Empower - WKB14740

Article number: 14740

SYMPTOMS

  • "No base installed" error occurs when logging into the software

ENVIRONMENT

  • Empower 3 Personal

CAUSE

Base license not activated.

FIX or WORKAROUND

  1. Activate base license and any additional options.

ADDITIONAL INFORMATION

See KB article 1918 - How to activate and deactivate software licenses and options (with or without internet access) using the Waters Licensing Wizard for instructions on license activation.

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