No communication with Acquity modules - WKB107208
Article number: 107208
SYMPTOMS
- No communication with Acquity modules
- ICS drivers installed and correct
- Network card active
- Exceptions for Antivirus software present
- No ping responses using NetEvaluator
ENVIRONMENT
- Empower 3
CAUSE
The Waters DHCP Server configuration wizard was not configured to the Instrument LAN network card
FIX or WORKAROUND
- Configure the Waters DHCP Server configuration wizard to the Instrument LAN network card
https://support.waters.com/KB_Inf/Empower_Breeze/WKB7330_Configuring_the_Waters_DHCP_Server
ADDITIONAL INFORMATION
https://support.waters.com/KB_Inf/Empower_Breeze/WKB1018_What_is_the_NetEvaluator_utility
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