Unable to launch Empower Quickstart interface via Citrix session or locally on Citrix server - WKB107225
Article number: 107225
SYMPTOMS
- Users cannot launch Empower Quickstart interface when using a Citrix session or logging in to the Citrix server locally
ENVIRONMENT
- Empower 3 Enterprise
- Citrix
CAUSE
The Quickstart.exe executable is missing from the Empower\Bin directory.
FIX or WORKAROUND
Add a copy of Quickstart.exe from a working Empower installation.
ADDITIONAL INFORMATION