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Waters

Error with 2767: "No acknowledgment from device" - WKB1645

Article number: 1645

SYMPTOMS

  • Error appears when opening the inlet editor

ENVIRONMENT

  • 2767 Sample Manager
  • MassLynx 4.1

CAUSE

Communication problem

FIX or WORKAROUND

  1. Confirm that the cable from the PC to the 2767 is secure.
  2. Reset the 2767 through the inlet editor (select Waters 2767 > Reset Communications).
  3. Exit MassLynx, and then cycle power on the 2767.

ADDITIONAL INFORMATION

 


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