- Random instrument failures when using 2465 detector
- 2465 detector
- Empower 3
- Windows 7
- 2465 ICS driver
A known issue exists when using the 2465 detector driver with Windows 7; random instrument failures can occur.
Suspected cause is a Windows 7 COM port issue, where the 2465 will occasionally experience an instrument failure.
PCS 56441 and PCS 34611 have been opened for this issue.
FIX or WORKAROUND
Avoid the issue by using a Waters eSAT/IN module to acquire analog data.
For further details on PCS 56441: