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Random instrument failures with 2465 detector - WKB29812

Article number: 29812

SYMPTOMS

  • Random instrument failures when using 2465 detector

ENVIRONMENT

  • 2465 detector
  • ACQUITY
  • Empower 3
  • Windows 7
  • 2465 ICS driver

CAUSE

A known issue exists when using the 2465 detector driver with Windows 7; random instrument failures can occur.

Suspected cause is a Windows 7 COM port issue, where the 2465 will occasionally experience an instrument failure.

PCS 56441 and PCS 34611 have been opened for this issue.

FIX or WORKAROUND

Avoid the issue by using a Waters eSAT/IN module to acquire analog data.

ADDITIONAL INFORMATION

For further details on PCS 56441:

http://www.waters.com/waters/support.htm?lid=56441&type=DFCT

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