How do I contact Lab Automation (Andrew Alliance) support? - WKB102055

ENVIRONMENT

• Lab Automation (Andrew Alliance)
• OneLab
• Andrew+
• Pipette+
• Peltier+
• Magnet+
• Shaker+
• Heater-Shaker+
• Vacuum+
• Extraction+

ANSWER

You can reach support for Andrew Alliance products via their live chat link:  https://onelab.andrewalliance.com/login

IMPORTANT: This is the case whether you obtained Andrew Alliance products from Waters or from Andrew Alliance.

NOTE: Customers with systems provided by a distributor should contact the distributor in the first instance. The customer or distributor can contact us through intercom to investigate the issue. If repair or replacement is required this will have to go through the distributor.

ADDITIONAL INFORMATION